FAQs
BOOKING & ARRIVING
Check-in time across all our Sellers Leisure parks is 2pm. For Late arrivals, please inform our staff members in advance so we can schedule your after-hours check-ins.
Please leave your pitch by 10am on check-out day. If you wish to stay a little longer, you may contact your park’s reception for our late check-out availabilities and rates.
You can request a pitch; however, we do not guarantee allocations. Sellers Leisure reserves the right to allocate pitches per availability.
All our parks offer regular to large sized pitches for your caravan, motorhome or tent. You may choose between grass and hard-standing pitches, and their sizing is up to 10meters in length.
Electric hook-up is included where available and as per your booking. We offer different amps across our parks, please call ahead if you would like to know for sure.
Yes, typically one car per pitch is allowed. Additional parking can be found at reception and visitor’s car park.
All our parks at Sellers Leisure are pets friendly
FACILITIES & RULES
BBQs are allowed across all our parks if they are raised off the grass. Open campfires and chimeneas are strictly forbidden.
Yes—on-site toilets and showers; chemical disposal
Apart from our lodge and seasonal only park in Kent, all other parks offer both laundry rooms and washing-up areas.
Most of our parks include free Wi‑Fi, and free satellite TV points.
Please respect noise curfews, leave space between camping units, follow arrival instructions, and use shared facilities considerately.
Your little ones are welcome to use the play areas on Gatehouse Wood, Colchester and Horam Manor Country parks. Please bear in mind that Polstead Country Park in Suffolk is an adults-only park.
Visitors for the day are welcome but must report to reception before entering the park. Some of our parks charge a small fee for visitors during high season, if you are not sure please call and check with the relevant reception.
Visitors must park in the designated parking areas.
CHANGES & SUPPORT
Yes—most parks allow stay extensions, re-booking before departure, or modifying reservations, subject to availability.
Reception hours vary; we usually redirect the main number to emergency contact numbers outside opening hours.
ADDITIONAL USEFUL FAQS FOR HOLIDAY LODGE OWNERSHIP
We are confident you will enjoy many happy holidays in your holiday lodge. This is a holiday park and it is important you consider what that means. The following questions and answers explain the holiday use requirement.
Caravans at our Park can only be used for holiday purposes. This means the Caravan may not be someone’s main residence. That is why we ask you about the address of your main residence and will continue to do so while you own the Caravan.
A holiday is a period of recreation away from your main residence, during which no work is done.
Individual circumstances vary. The point is that someone who is on holiday has their main residence elsewhere where they mainly live.
There is no limit to the number of holidays which can be taken in the Caravan provided that it is not used as someone’s only or main place of residence.
local schools?
No, as commuting to work or school from this Park would be taken as strongly indicating the Caravan is being used as someone’s main residence.
Of course, people get ill on holiday and may use the local doctor as a temporary patient. It should not be necessary for someone with a main residence elsewhere to register with the doctor for holiday periods unless they have particular health requirements.
Being retired does not mean you are on holiday. The test is whether you have a main residence elsewhere.
Yes, but all the facts are relevant when deciding whether the overseas property or the Caravan is your main residence. These would include whether you own the overseas property or, if it is rented, then how long you have rented it for, how much time you spend in the Caravan and how much in the overseas property.
Definitely not. This would not be consistent with holiday use. However, if someone wanted to keep in touch with their work or business whilst they are on holiday, for example, they could use a laptop, tablet or smartphone.
We do not facilitate this. If post is delivered as a matter of course, this would indicate the Caravan is being used as an only or main place of residence.
No. Business Rates and not Council Tax are charged for Caravans. Paying Council Tax or receiving Housing Benefit to pay the Pitch Fees would be taken as strongly indicating the Caravan is being used as a main residence.
Your Licence Agreement with us contains your undertaking to comply with the holiday rule. If you broke that we would ask you to stop doing so. If you were to fail to comply, we would be entitled to terminate the Licence Agreement and to ask you to remove the Caravan. The planning authority might also take action against you for breach of the holiday rule.
Your Licence Agreement does not allow the Caravan to be used as a main residence, even on a temporary basis.